The practical answers: how booking works, what you pay and when, what happens if you cancel, and how to reach a person. If your question is not here, WhatsApp us — a human answers, not a bot.
To book: send your dates, route and group size. We confirm a fixed price in writing, usually within two hours. A deposit holds the vehicle; the balance is paid at the end of the service.
To change: tell us at least 48 hours before pickup, by email, phone or WhatsApp. Not to the driver.
To cancel: more than 7 days before pickup is free. Between 7 days and 48 hours it is 10% of the agreed price, within 48 hours 50%, and on the day or a no-show the full amount.
If something goes wrong on the day: call the number we gave you the day before. It is answered 24 hours a day.
WhatsApp us and a person will reply — usually within 2 hours during office hours.