Frequently asked questions

Yes. Once you accept the quote we take a deposit to hold the vehicle and driver — the amount is stated in your confirmation. The balance is settled at the end of the service, in CNY or by card. The deposit is refunded in full if you cancel more than 7 days before pickup.

We reply to every enquiry — usually within two hours during office hours (08:00–22:00 China time). If you have not heard from us within 24 hours, message us on WhatsApp; occasionally an email lands in a spam folder.

As soon as your travel dates are firm. Availability changes daily and the good English-speaking drivers get taken first. For Chinese New Year, the first week of May and the first week of October, book at least a month ahead.

Yes. Changes need to reach us by email, phone or WhatsApp at least 48 hours before pickup. Changes cannot be made with the driver on the day — he is not authorised to re-price a job.

We track your flight number and arrive when your plane actually lands. A delay costs you nothing extra — that is the point of giving us the correct flight number.

30 minutes free waiting for domestic arrivals, 45 minutes for international arrivals that involve immigration. The clock starts when your plane lands, not when it was scheduled to.

In the arrivals hall, just outside the baggage claim exit, holding a sign with your name. If you cannot find him, call the number we sent you the day before.

Call or message us and we will normally hold the driver for you. We only treat a booking as a no-show if we cannot reach you and you have not contacted us.

No. The rate is the same whatever time your flight lands, including after midnight.

Per car. The rate covers the vehicle and driver for the whole journey up to the seat limit — two people pay the same as one.

The driver, fuel, tolls, parking fees and an air-conditioned vehicle. Airport pickups include free waiting time. Entrance tickets, meals, guide service and insurance are not included.

Only for Chinese New Year, the first week of May and the first week of October. Those are peak travel weeks in China and rates are higher. Everything outside those weeks is the published price.

A deposit at the time of booking, then the balance at the end of the service, in CNY or by card. The deposit amount and the accepted payment methods are stated in your confirmation, so there is nothing to work out on the day.

A day trip is quoted for a set number of hours — usually eight or nine — and the whole of that time is included. If you want to extend, tell the driver early in the day so he can check the vehicle is free; extra hours are CNY 100 (about $15) per hour, agreed before you continue rather than added at the end.

More than 7 days before pickup — no charge, and the deposit is refunded in full. 7 days to 48 hours before — 10% of the agreed price. 48 hours before, up to pickup — 50%. On the day, or if you do not appear — the full amount. The clock runs from your booked pickup time, not from when you tell us, and every cancellation is confirmed back to you in writing.

Tell us as soon as you know. If the airline cancels the flight outright, there is no charge and the deposit is refunded — the 7-day rule does not apply to something outside your control. If you are rebooked onto a later flight the same day, we simply move the pickup.

By email, phone or WhatsApp — not through the driver. We confirm every cancellation in writing so there is no dispute later.

Not all of them fluently. We assign English-speaking drivers where we can and always tell you in advance what to expect. If you would rather have a proper guide who walks with you, we can provide one — CNY 600 (about $91) per day, arranged with the car.

On a day trip, yes — the itinerary is flexible. On a point-to-point airport transfer the rate assumes the direct route; if you want a specific detour, tell us when booking so we can price it in.

Yes, especially on day trips. Mention it when you book, or tell the driver on the day if there is time within the agreed hours.

Call the 24-hour number. We are a local company with our own vehicles, so we can send another car rather than telling you to wait for a third party.

No. All our vehicles come with a professional driver, which is what our insurance covers. We do not offer self-drive hire.