The formal terms behind every booking. If something here is unclear, ask us before you book — we would rather explain it now than disagree about it later.
GuilinCarService.com is operated by Efind Travel Co., Ltd, a travel company registered in Guilin, Guangxi, China, trading since 2005. In these terms, 'we' and 'us' mean Efind Travel Co., Ltd; 'you' means the person making the booking.
A booking exists when we have confirmed a fixed price in writing (email or WhatsApp) and you have accepted it. The confirmation states the date, the route, the vehicle and the price. Anything not written in that confirmation is not part of the booking.
Prices are quoted per vehicle, not per person. They include the driver, fuel, tolls, parking fees and an air-conditioned vehicle. They do not include attraction entrance tickets, meals, guide service or travel insurance unless the confirmation says otherwise. Prices are guaranteed once confirmed, except in the peak periods listed below.
Chinese New Year, the first week of May and the first week of October are peak travel weeks in China. Rates during these periods are quoted separately and are higher than the published prices.
A deposit is payable when the booking is confirmed; the balance is settled at the end of the service. Payment is accepted in CNY or by card. The deposit amount, the accepted payment methods and the refund conditions are all stated in the written confirmation, and nothing outside that confirmation is charged.
Changes must reach us by email, phone or WhatsApp at least 48 hours before pickup. Changes cannot be made directly with the driver. If a requested change cannot be accommodated and results in cancellation, the cancellation terms in section 7 apply.
The charge is calculated from the booked pickup time, not from when you tell us:
Where the airline cancels your flight outright, no cancellation charge applies whatever the notice, provided you tell us before the driver sets out. Every cancellation is confirmed back to you in writing.
Airport pickups include 30 minutes of free waiting for domestic arrivals and 45 minutes for international arrivals, counted from the moment the aircraft lands. Beyond that we treat the booking as a no-show unless you have contacted us, and the full price is payable.
Each vehicle has a stated seat limit, which excludes the driver. You are responsible for booking a vehicle large enough for your group and luggage. If more passengers or luggage arrive than the booked vehicle can carry, we will try to arrange a larger vehicle at the applicable rate, subject to availability.
We provide a professional driver; we do not offer self-drive hire. Vehicles are air-conditioned and maintained, but are not guaranteed to be new. Photographs on this site are indicative of vehicle class, not of a specific car.
Suggested times in our itineraries are indicative. Actual timings depend on traffic, weather and how long you choose to spend at each stop. We are not liable for delays caused by road conditions, weather or events outside our control.
Attraction tickets, cable cars, shuttle buses and cruise tickets are supplied by third parties. We can purchase them on your behalf where agreed, but their own terms and prices apply, and we are not responsible for their operation or closure.
Travel insurance is not included. We strongly recommend you hold your own travel insurance covering medical costs, cancellation and personal belongings.
We are liable for the safe provision of the transport service we have agreed to provide. We are not liable for indirect losses, or for anything arising from information you gave us that was incorrect — for example a wrong flight number or arrival date.
These terms are governed by the laws of the People's Republic of China. Any dispute will first be addressed by discussion in good faith.
Questions about these terms: contact@guilincarservice.com, or by phone on +86 773 586 8086.
Fixed price confirmed in writing before you travel. A deposit holds the vehicle; the balance is paid at the end of the service.